The sellers do business upon and subject to these general conditions, which are deemed to be incorporated into all contracts between sellers and the purchasers to the exclusion of any other terms and conditions of the Purchasers. 
A quotation shall only constitute an invitation to treat. All orders are subject to acceptance by the Seller, the Purchaser's acceptance of delivery of said acknowledgement of orders shall be deemed to include acceptance of these general conditions.
Telephone orders must be confirmed in writing by letter, fax or email. No responsibility will be accepted if this is not done.
The Seller cannot guarantee that the goods will be exactly the same as previously supplied. Samples are available on request to check for size, materials etc.

Waiver

Failure by the Seller at any time to enforce any of the provisions of these general conditions shall not be construed as a waiver by the Sellers of such provisions or in any way affect the validity of these general conditions.

Prices

All prices shall be as per the Sellers price list current and website at the date of this despatch and all prices are exclusive of VAT unless specified. All prices are subject to increases without notice owing to circumstances beyond the seller’s control.

Origination

All blocks, dies and screens required for printing will incur additional costs unless otherwise specified.

Artwork

All artwork redraws and new designs undertaken by Impact including reductions, enlargements and touching up will be chargeable. Minimum artwork charge: £15.

Artwork Proofs

We will supply a proof for your approval free of charge. If required, you can amend your proof twice, free of charge. Any additional amends thereafter will be charged at £9.99 incl. VAT each. Payment must be received before your goods are despatched. Any artwork/ proofing errors on our part will not be chargeable.
We will email your artwork proof before production begins. Please respond to your proof within 24 hours upon receipt. Proofs that are not approved/responded to in writing within 24 hours may incur a delay to your delivery date. If your order has a time critical delivery deadline, please ensure you communicate in your email response, and we will endeavour to achieve this for you.

Approval of the artwork proof is your final acceptance to proceed. Impact will not be responsible for costs related to incorrect engraving or printing. The customer will be liable for all costs, including product, delivery and engraving or printing.
Orders cancelled after a proof has been submitted will be charged at £9.99 incl. VAT to cover artwork costs.

Self- Assembly

We pride ourselves in providing you with competitively low prices. One way of achieving these low prices is by supplying awards with a small assembly element. In most instances, plates, logo inserts and ribbons are for self assembly. Where specified, we do offer an assembly service at a small charge. Please contact us if you would like to add the assembly to your order and it is not specified in the product description or personalisation. 

Quantities

Printed goods may be subject to 10% over or under run and will be charged pro rata.

Liability

The Purchasers shall be responsible for the goods being suitable in every way for the purpose for which they are intended to use them and no warranty, condition or representation is given by the Sellers as to the fitness of any goods for any particular purpose.
Whilst every effort will be made to deliver on time, time for delivery is not of the essence and there is no liability for delays occasioned by circumstances beyond the seller’s control.
Any liability of the sellers to the purchaser shall be limited in total to the price of the goods.
In the event of incorrect or faulty goods supplied, credit will only be given if the entire consignment is returned.

Delivery Charges

All product prices on our website are exclusive of delivery charges which will be added to the price of the products at checkout. 
From the time of dispatch of the goods, any loss or damage to the goods shall be at your own risk.
Please see our Delivery Information page for delivery charges and further details.

Samples

Samples can be sent on approval and charged for at cost. The sample cost can be redeemed against an order.

Terms of Payment

If you select the 'Pay later' option, please note your order will NOT be processed until we receive payment.

If you select the 'Pay on account' option and open a credit account with us, we must receive payment within 30 days of the invoice date. Any payment not made within our strict 30 day credit agreement will be liable to a 5% monthly charge on the total of the outstanding invoice.

Claims and Acceptance

The Purchasers shall inspect all goods immediately upon delivery and shall within 14 days from delivery notify the sellers of any matter or thing by reason of which they may allege that the goods are not in accordance with the contract. If the Purchasers shall fail to give such notice within such period it shall conclusively be determined that the goods are as to the quality, quantity, colour, size, engraving details and in all aspects in accordance with the contract and that the Purchasers have accepted them. The Purchasers shall have no right to reject the goods but shall be bound to pay for the same accordingly.

Non-delivery by any carrier must be notified to the Sellers within 14 days by phone or email.
Goods are only returnable with our expressed agreement. Goods will not be accepted back without prior arrangement.

Cancellations

All cancellations are to be notified in writing. Charges will be made for all work done or materials purchased in addition to a minimum £25.00 administration charge for each and every cancelled order.

Printing

Unless otherwise specified printing colour, size and position will be at our discretion even on repeat orders. Where Pantone colour matches are requested, a 100% match cannot be guaranteed. We reserve the right to use our logo or advertisement in our brochure unless otherwise instructed in writing.

Repeat Orders

The onus is on the customer to ensure the supplier has all the correct details from previous orders.

Product Specification

We reserve the right to alter the design, material and product specification of any product without notice.

Returns

In the unlikely event that you are not totally satisfied with any products that have not been engraved or personalised, you can return them for a credit or refund. You need to return these products within 14 working days starting from the date after they were delivered.

In the first instance, we kindly request you notify us by telephone: 01727 790 400 or email sales@impact-uk.com.

Goods are only returnable with our expressed agreement. Goods will not be accepted back without prior arrangement.

It is your responsibility to return purchases in pristine condition and in their original boxes and packaging. Impact will not be liable for any courier costs. All returns should be made to us by recorded delivery. To prevent damage in transit, please ensure that the goods are suitably packaged. We reserve the right to deduct from any refund, the cost of replacing these items when goods are returned to us damaged.

Your account will be refunded within 14 days of receiving the goods.

Awards can be exchanged for their value, at the discretion of Impact. Engraved plates for exchanges would be charged at a minimum of £1.50 per plate, based on size. Returns without an exchange will incur a minimum 20% re-stocking charge of the stock value.

We are unable to accept returns of personalised items, except where they are faulty or damaged as detailed below.

Faulty Goods Policy

If the items are faulty or damaged, we will happily replace them (subject to stock availability) or refund these items. In order for Impact to rectify any concerns in a timely manner, when you receive your delivery, please check it immediately (check if correct items, damages, quantities, sizes, colours and engraving details) and notify us as soon as possible of any damage, incorrect or missing item. For damages, please email us images of the internal and external packaging the product arrived in and images of the awards. Any costs of returning such items will be met by us.

We will not be liable to you for any loss of profit, administration cost, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

Notifying Us
Please contact us about any faulty or damaged items at the following:
Email: sales@impact-uk.com
Telephone: 01727 790 400

When sending returns, please address the package to:
Impact Trophies and Medals c/o Aford Awards Ltd
Grange House, Bearsted Green Business Centre, Bearsted, Maidstone, Kent, ME14 4DZ.